How do I redeem my voucher and for which travel dates is it valid?
To redeem your voucher, simply reach out to Beyond the Map as instructed in your confirmation email, and be sure to provide your order number. Voucher valid only for travel dates that fall within start and end dates shown above. The operator recommends requesting your desired dates at least 60 days prior to departure in order to coordinate the logistics of your trip. Requests within the 60 day period may still be requested but may have a lower chance of being approved. Please wait for confirmation from Beyond the Map before making your travel arrangements.
Note: Whale sharks only migrate through the area between June to September. For travel outside of that time, there are other options including dolphin, sea turtle, and sailfish snorkels. Wildlife viewings can never be guaranteed.
Are departures guaranteed?
There is a minimum of four participants required for each departure to run. Additionally, Beyond the Map operates with permission from local State Park Service, BLM, and other land agencies that govern the Commercial Use Authorizations, and those management agencies can deny access based on various factors in which your guides will have to oblige. Please wait until you receive confirmation from Beyond the Map before making travel arrangements.
Are private departures available?
Private departures are available with a minimum of four people. A private trip can be customized and is generally a more flexible option for groups. Please contact our Adventure Team to explore pricing and availability.
Are there any other conditions that may prevent this trip from running?
All Beyond the Map trips are subject to itinerary changes based on a variety of circumstances beyond their control, including, but not limited to, permit or campsite availability, flash floods, river crossings, wildlife, park or land closures, or other conditions that may deem a location unfit or unsafe for guests. This trip requires a minimum of four people to operate and may be rescheduled or canceled if the minimum requirement is not met. Beyond the Map reserves the right to cancel any trip because of internal reasons including but not limited to inadequate signups or the inability to secure a similar experience in the event of itinerary changes.
Is a shorter itinerary available?
Yes, there is a 4-day itinerary available for those interested (see below for a basic breakdown). Please contact our Adventures Team for pricing and additional information.
Day 1 - Arrival and visit Maya ruins
Day 2 - Scuba or snorkel through cenotes
Day 3 - Snorkel and swim with whale sharks
Day 4 - Departure
What is the best way to get to the trip start location?
Plan to fly into Cancun International Airport where the trip begins. The Beyond the Map trip director will notify you of the centralized meeting location in Cancun on Day 1.
What are the accommodations like?
Accommodations vary based on availability, but generally consist of a boutique hotel. This includes a standard hotel room with a single queen/king bed or two queen beds depending on room configurations. Each location will have amenities such as A/C, electricity, and WiFi. Some locations will include a pool, fitness center, etc. Beyond the Map generally selects hotels with character, that support the local community, and are in a scenic location within walking distance to a town center or natural space (i.e. beach, river, swimming hole). Under certain circumstances they may also rent a local villa, home, or condo. In this situation, the group will stay in a centralized area with separate bedrooms (similar to hotel arrangements) but with shared living spaces (i.e. living room, kitchen, etc). Locations will change throughout the trip, so guests should be prepared for this and okay with driving between locations and packing and unpacking their belongings.
During certain activities, bathrooms may not be available. Please be prepared to follow Leave No Trace (LNT) principles when using the restroom outdoors. Please note, cell phone reception is unreliable throughout portions of the trip.
Can solo travelers get their own room? Is there a single supplement fee?
Solo travelers may request their own room, when available, for an additional fee.
How large is each travel group?
Each group will have a minimum of four and a maximum of 10 participants.
What meals are included? What is the food like?
All meals (breakfast, lunch, and dinner) are included from lunch on day one to breakfast on the final day. Throughout the trip, you'll eat locally sourced, traditional dishes. Meals will be a mix of meals prepared by your guides and public restaurants.
For breakfast you can expect traditional meals such as huevos moluleños (rice, beans, plantains & eggs), fruit and yogurt. Lunches may include sandwiches, granola bars, fruit, chips, guacamole, etc. For dinner you can expect traditional meals such as salbutes and panuchos, tamales, pastas, rice and beans, vegetables, etc.
Beyond the Map can accommodate vegan, vegetarian, kosher, and non-gluten diets, and will make adjustments for food allergies. These and other special dietary requests require at least two weeks advance notice and may require an additional fee.
How much extra money should people budget?
It is recommended that you bring an allotment of cash for personal items you would like to buy during the trip (souvenirs, alcohol, etc). You should also budget for the industry recommended guide gratuity of 10-20% of the trip cost.
What should people bring? Do you have a packing list?
The Beyond the Map trip director will provide a detailed packing list upon booking. The trip director will also schedule a virtual meeting prior to the trip to discuss the packing list, gear alternatives, and to answer any questions ahead of time. Items with an asterisk below are available to rent with prior notice. Please contact our Adventures Team for pricing and availability.
- Athletic/walking shoes
- Casual shoes
- Athletic tops & bottoms (light-weight, quick drying)
- Sleeping attire
- Bathing suit (x2)
- Water bottles or bladder (2-3 liters total capacity)
- Contact lenses and glasses (if you wear contact lenses please also bring a pair of glasses - your contacts are likely to become dirty and may be difficult to clean)
- Sun protection (hat, sunglasses, sunscreen, lip balm)
- Bug repellent
- Toiletries & towel
- Trekking pole(s)*
- Camera, spare batteries (optional)
- Notebook or paperback book (optional)
- Travel hammock (optional)
- Prescription medicine
- Money: for tipping your trip leader (optional but appreciated, generally 10-20% of your trip cost based upon the quality of your experience)
- Personal snorkel gear (optional)*
What kind of physical shape is needed in order to successfully participate in activities? Is there any special preparation/training required for this trip?
This adventure may include 4-6 hours of continuous activity for multiple days. Participants should be in good physical condition and able to walk for several miles on uneven terrain. Many activities take place outdoors and you may be exposed to adverse weather conditions such as rain, heat, sun, and insects. For the best experience, it is highly recommended that participants carefully review the itinerary prior to joining and follow the packing list that is provided by the trip director. The trip director will serve as a source of knowledge for planning and preparation prior to the trip. No experience necessary, just a calling for adventure!
Should I purchase travel insurance? If so, do you have a recommended provider?
Travel insurance is required for this trip. Travel insurance allows you to seek reimbursement if you are forced to cancel your trip for unforeseeable reasons, or if you need to cover medical help, emergency transport, and/or theft or accidental damage while traveling. For travel insurance, we recommend VisitorsCoverage.
Are there special requirements for entry into the destination I am visiting?
We recommend you visit the local government websites where you plan to travel and review the required documentation for entry, current restrictions, and general recommendations for travel within the area. We encourage you to also visit your home country's embassy website if you are traveling to a foreign country. Requirements can change rapidly. Please be sure you stay abreast of the requirements and restrictions for anywhere you plan to visit. You can also enroll in the U.S. government’s Smart Traveler Enrollment Program (STEP) and you will be sent updates if the situation in your destination changes. You can find the program link at https://step.state.gov/.
Can I cancel or modify my trip?
Yes! Book confidently with Free Cancellations within 72 hours of booking. After 72 hours, cancellation fees will apply.
New For 2021 Departures: We’re providing more flexible booking options on this trip.
Up to 60 days prior to departure*
You may postpone or modify your trip up to 60 days prior to departure with no fees or penalties.
You will have the option to:
1) Select a new date within one year of your original departure date
2) Select a new adventure or destination, or
3) Receive 100% lifetime store credit toward a future trip.
*Please note, when choosing a new date, you must choose a date within the same travel season in 2022 to avoid any additional trip costs. If you select a new adventure, you will be responsible for the difference of any additional trip costs above the value of your current trip.
Less than 60 days prior to a departure*
You may have the option to select a new date and travel within one year of your original departure date, but additional trip costs may apply and new dates are subject to availability. If you choose not to reschedule your trip you may have the option to cancel, but standard cancellation fees will apply.
*If you choose to cancel, you will receive a lifetime credit, minus cancellation fees, towards a future trip.
For more information on our Travel Cancellation Policy please Click Here.